Our journalism is independent and labelled clearly whenever content is sponsored or advertising.

• Independence: editorial decisions are not for sale.
• Accuracy & context: we aim to publish correctly, with proper context.
• Fairness: right of reply, attribution, no plagiarism, transparent approach.
• Comments: we moderate abusive, racist, profane or inflammatory remarks.
• Corrections: material breaches are acknowledged and corrected.

We protect your personal information and follow Australian privacy requirements (where applicable).

• What we may collect: name, contact details, login details, preferences, survey responses, and payment details (where relevant).
• Why: subscriptions/donations, letters to editor, orders, competitions, events and service improvement.
• Security: reasonable steps to protect data; we destroy/de-identify when no longer needed.
• Cookies: may be used to improve services and understand usage (where enabled).
• Privacy complaints: contact us first; escalation may be available if unresolved.

If we get something wrong, we want to fix it. Complaints are handled fairly and efficiently.

• Applies everywhere: all our publishing and distribution channels.
• Resolution target: we aim to resolve matters within 28 days.
• Fair handling: the handler is not the staff member/journalist complained about.
• Anonymous complaints: accepted where there is a compelling reason and enough information to investigate.
• Remedies: clarification, correction, removal, take-down or apology where warranted.